Give the Gift of Art and Culture with the K11 MUSEA Gift Card!

Inspire others to begin their journey of imagination with a K11 MUSEA Gift Card!

Featuring designs that honour our magnificent architectural artistry such as the Victoria chandelier, the Oculus, and Gold Ball, the gift cards are available in values of HK$200, HK$500, HK$1,000, HK$2,000 and a variable value of HK$200 - HK$8,000^, so you can give the ultimate gift of art and culture!

Available for purchase at Koncierge (G/F).

Frequently Asked Questions (FAQ):

• Which merchants accept the K11 MUSEA Gift Card?
Please refer to the List of K11 MUSEA Gift Card Participating Merchants

• Is the K11 MUSEA Gift Card reloadable?
No. K11 MUSEA Gift Card is non-reloadable.

• Is there any expiry date for the K11 MUSEA Gift Card? How can I check the expiry date of my card?
K11 MUSEA Gift Cards are valid for 12 months from the month of purchase, or until the stored value has been used up. The validity period is stated on the back of the Gift Card.

• How to check card balance?
Cardholders can login to 33 Finance’s mobile app (App Store / Google Play), or call the 33 Finance Service Hotline at (852) 3900 9833 (Mon – Fri, 9am – 6pm) for free enquiry. Cardholders can also check the card balance at ATMs with UnionPay logo, with a service charge of HK$5 per transaction.

• How to change the K11 MUSEA Gift Card’s initial PIN? What if I forget my K11 MUSEA Gift Card PIN?
Cardholders can login to 33 Finance’s Mobile App (App Store / Google Play) or to change the PIN for the first time. However, after the card is activated, PIN cannot be reset. In case of a forgotten password, cardholders can bring the card along to the 33 Financial Services Limited office to reissue a new card. Card replacement handling fee applies. Please refer to the K11 MUSEA Gift Card Fees and Charges for details.

• Can I use K11 MUSEA Gift Card on the K11 ESHOP?
No. K11 MUSEA Gift Card cannot be used on the K11 ESHOP or any other online shops.

• Can I use K Dollars to buy Gift Cards? Can I earn K points on Gift Card spending?
No. Normally, members cannot use K Dollars to buy Gift Cards and Gift Card spending is not eligible for K Point accumulation.

• Can I use my Consumption Vouchers to purchase a K11 MUSEA Gift Card?
No. Consumption Vouchers cannot be used for purchase of financial products.

Terms and conditions
Each person may purchase gift cards of up to a maximum total value of HK$25,000 per day, and up to 5 cards per transaction. The K11 MUSEA Gift Card is available for purchase via electronic payment (except for Octopus, AMEX) at Koncierge (G/F) at K11 MUSEA; valid for 12 months from the month of purchase. Gift cards can only be used at Designated Merchants. Other terms and conditions apply. 

13 Sep 2021
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