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Koncierge Serivces

  • Art Tours

  • Art & Cultural Event Highlights

  • Baby Stroller Lending Service

  • Complimentary Candy

  • Disabled Facilities

  • Electric Vehicle Charging Service

  • e-Parking Incentive Redemption

  • First Aid Service

  • Free Wi-Fi

  • KLUB 11 Member Service

  • Life-saving AED Devices

  • Lost & Found

  • Mobile Device Charging Service

  • Nursery Room

  • Personal Shopper

  • Regional Travel Tips

  • Restaurant Recommendation

  • Self-service Lockers

  • Ticketing

Free Wi-Fi service

You are just a few steps away from enjoying wireless internet access at K11 MUSEA! Choose the network “K11” and sign in to enjoy unlimited Wi-Fi service.

1. Choose the network “K11” 
2. Choose your KLUB 11 membership tier
3. Sign in your KLUB 11 membership account

30-minute complimentary Wi-Fi service is also available for our guests. 

For enquiries about the exact locations of the mall’s W-Fi hotspots, please contact our G/F and B1 Koncierge desks.


Strollers and Wheelchair Lending Service

Strollers and wheelchair can be borrowed from the Concierge Desks from 10am – midnight daily.


Cell Phone Battery Re-Charging Service

The Concierge Desks provide a mobile phone battery recharging service from 10am – midnight daily with a service charge of $10 and a deposit of HK$300.

Baby Changing Room

The baby changing rooms on L1 and L2 provide safe and hygienic areas for parents and babies in comfort and privacy. The rooms are open from 8am – 9pm daily.