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FACILITIES AND SERVICES

Koncierge Serivces

  • Art Tours

  • Art & Cultural Event Highlights

  • Baby Stroller Lending Service

  • Complimentary Candy

  • Disabled Facilities

  • Electric Vehicle Charging Service

  • e-Parking Incentive Redemption

  • First Aid Service

  • Free Wi-Fi

  • KLUB 11 Member Service

  • Life-saving AED Devices

  • Lost & Found

  • Mobile Device Charging Service

  • Nursery Room

  • Personal Shopper

  • Regional Travel Tips

  • Restaurant Recommendation

  • Self-service Lockers

  • Ticketing


Free Wi-Fi service

You are just a few steps away from enjoying wireless internet access at K11 MUSEA! Choose the network “K11” and sign in to enjoy unlimited Wi-Fi service.

1. Choose the network “K11” 
2. Choose your KLUB 11 membership tier
3. Sign in your KLUB 11 membership account


30-minute complimentary Wi-Fi service is also available for our guests. 

For enquiries about the exact locations of the mall’s W-Fi hotspots, please contact our G/F and B1 Koncierge desks.


 

Strollers and Wheelchair Lending Service

Strollers and wheelchair can be borrowed from the Concierge Desks from 10am – midnight daily.


 

Cell Phone Battery Re-Charging Service

The Concierge Desks provide a mobile phone battery recharging service from 10am – midnight daily.

Baby Changing Room

The baby changing rooms on L1 and L2 provide safe and hygienic areas for parents and babies in comfort and privacy. The rooms are open from 8am – 9pm daily.