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FACILITIES AND SERVICES

Koncierge Serivces

  • Art Tours

  • Art & Cultural Event Highlights

  • Baby Stroller Lending Service

  • Complimentary Candy

  • Disabled Facilities

  • Electric Vehicle Charging Service

  • e-Parking Incentive Redemption

  • First Aid Service

  • Free Wi-Fi

  • KLUB 11 Member Service

  • Life-saving AED Devices

  • Lost & Found

  • Nursery Room

  • Personal Shopper

  • Regional Travel Tips

  • Restaurant Recommendation

  • Self-service Lockers

  • Ticketing


Free Wi-Fi service

You are just a few steps away from enjoying wireless internet access at K11 MUSEA! Choose the network “K11” and sign in to enjoy unlimited Wi-Fi service.

1. Choose the network “K11” 
2. Choose your KLUB 11 membership tier
3. Sign in your KLUB 11 membership account


30-minute complimentary Wi-Fi service is also available for our guests. 

For enquiries about the exact locations of the mall’s W-Fi hotspots, please contact our G/F and B1 Koncierge desks.


 

Strollers and Wheelchair Lending Service

Strollers and wheelchair can be borrowed from the Concierge Desks from 10am – 10pm daily.


 

Nursery Room

Nursery rooms on B2, B1, L2 and L3 provide safe and hygienic areas for parents and babies in comfort and privacy. The rooms are open from 10am – 10pm daily.


 

SF Image Store

As a leading integrated express logistics service provider, SF Express provides customers with one-stop integrated logistics solutions across Hong Kong and China.


* Only shipping service is available


Location: Next to parking area of cross-border coach (Shop B107A, B1)


Business Hours: 12:00nn - 9:00pm (Mon to Sun & Public Holidays)

SHOP EXPRESS (Cross-border Logistic Service Provider)

SHOP EXPRESS is a cross-border logistic service which lets mainland travellers shop as much as they want without having to carry their purchases around for a positive shopping experience.


 


* Only shipping service is available


 


Location: Next to parking area of cross-border coach (Shop B107A, B1)


Business Hours: 10:00am - 9:00pm (Mon to Sun & Public Holidays)